FAQ
• DO EACH OF YOUR CRYSTALS COME WITH A COLLECTORS CARD?
Yes! Each of our crystals comes with one of our high-quality collector cards to have a visual reference to your crystal along with their healing properties and uses.
• ARE THE CARDS FOR SALE?
Currently, the cards are only available with a crystal, but we are having a complete deck coming soon available for purchase, stay tuned!
• ARE YOUR CRYSTALS AUTHENTIC?
Yes! Each of our crystals are hand sourced with love from trusted locations around the world. We are continuously seeking out new, precious elements from the Earth to offer you guys. We do not sell crystals that have been dyed, or heat-treated. We aim to provide transparency with our customers to be a reliable source for all your crystal needs 😊
• HOW DO I KNOW WHAT CRYSTAL IS GOOD FOR ME?
Use your intuition when selecting a crystal, take our crystal quiz to help out! Our monthly crystal subscription is also a great way to discover new crystal each month and see which energy works well for you.
• HOW DOES YOUR CRYSTAL CLUB WORK?
As a Crystal Club member, you earn 5% back on every purchase. crystals.com is a small female owned business and we want to show love back to our loyal customers with rewards back on your purchases.
• HOW OFTEN DO YOU GET NEW CRYSTALS? I AM LOOKING FOR SOMETHING THAT IS OUT OF STOCK
We are always updating our inventory weekly to keep things fresh, check back for new stock! If something you have your eye on is out of stock, there may be a notification button where you can sign up when we have it back in stock!
• WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards, PayPal and Afterpay which allows you to make 4 easy payments with zero interest. Gift cards are available to use immediately upon purchase
• WHEN DOES MY ORDER SHIP?
Orders usually take 1-2 business days to ship out after order is placed. Typical transit time with USPS is 2-7 days depending on your location, UPS ground is typically 5-7 days unless expedited shipping has been selected.
Unfortunately, once the order leaves our hands, we have the same tracking information as the customer and are not responsible for delays which may occur due to the carrier. Express shipping options available.
• MY ORDER SAYS LABEL CREATED, BUT HAS NOT MOVED
Once a label in our system has been printed, it creates your shipment and notifies you. Those packages go out that same day and into the carriers hand. Due to covid, all carriers may experience delays in processing times. We recommend to keep an eye on your tracking for the most updated information about your crystals! If you need your package guaranteed by a specific day, we recommend using express options at checkout
• MY PACKAGE IS LOST OR SAYS IT HAS BEEN DELIVERED AND HAS NOT
Please contact the carrier directly as you will be able to provide them with the best information related to your home delivery, this is the fastest solution. We have no further control or information about your package once it has left our hands unfortunately.
• RETURN TO SENDER PACKAGE
If your package has been return to sender due to entering the address incorrectly at checkout, the customer will be responsible for a new shipping charge to resend the package out
• RETURN & REFUND POLICY
We want you to be 100% happy with your order! We are able to honor a return if you send back the item in 7 business days, if for any reason you are not satisfied. You will be responsible for return shipping costs. The item must arrive in original packaging and condition.
WE DO NOT ACCEPT RETURNS UNLESS APPROVED BY US ALREADY. **Returns are subject to a 15% restocking fee.**
If your order somehow happens to get damaged in transit, please contact us immediately for a solution.
** We are not able to offer returns on "collector" pieces or incense and sage products.
• CAN I CANCEL MY ORDER?
We ask you to be sure of your purchase before going through with payment to avoid delays. Once an order is processed, we do our best to get it sent out right away, if an order has been shipped we are unable to cancel the order.
• INTERNATIONAL ORDERS
International shipping is available, options at checkout. **Receiver is responsible for any extra import duty fees that may occur with your order. **